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Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, ID verification, and payment info.
  • Why we collect it: To process payments, verify age, and prevent fraud.
  • Who sees it: Only our staff and essential service partners.
  • Data retention: Kept as long as your account is active or required by law.
  • Your control: Request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how cashwin collects, uses, and protects your information when you use our website and services. This policy applies solely to users located within the Philippines.

Please note that this policy only covers the services provided by cashwin. It does not apply to third-party websites, payment gateways, or external links that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and regulated gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your username, email address, and phone number, used to manage your account and communicate updates.

Verification Documents

Government-issued identification and proof of address collected to verify your legal age and identity, ensuring compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements.

Payment Data

Transaction records and payment method details necessary to process deposits and withdrawals securely. We utilize partner payment providers to handle sensitive financial data.

Gaming and Transaction Activity

Records of your bets, game history, and financial transactions on the platform to maintain fair play and provide account history.

Technical and Device Data

IP addresses, browser type, device identifiers, and operating system information collected automatically to optimize performance and detect suspicious activity.

Support Communications

Records of your interactions with our customer service team via the support channels available on our site.

3. How We Collect Data

We gather information through three primary methods:

  • Directly from you: Information you provide when registering, updating your profile, or contacting support.
  • Automatically: Technical data collected via cookies and system logs while you navigate our site.
  • Partner Providers: Information received from our partner payment providers and identity verification services to confirm account validity.

4. Why We Use Your Data

Your data is processed for the following legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Processing: Facilitating secure deposits and withdrawals.
  • Compliance: Verifying your age and identity to meet legal gambling obligations.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalization: Tailoring the user experience and content based on your activity.
  • Legal Requirements: Fulfilling statutory obligations required of gambling operators in the Philippines.
  • Marketing: Sending promotional offers and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Essential partners who provide payment processing, KYC verification, and technical infrastructure.
  • Legal Authorities: Relevant regulatory or law enforcement agencies when required by applicable law in the Philippines.

6. How We Protect Your Data

We implement robust security measures to safeguard your information, including:

  • Encryption: Use of industry-standard encryption protocols for data in transit.
  • Access Control: Restricting internal access to personal data to only those employees who require it for their role.
  • Isolation: Keeping sensitive payment data isolated from general account information.
  • Monitoring: Continuous system monitoring to detect and respond to unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency and the nature of the data, you have the following rights:

  • Access and Correction: The right to request a copy of your data or correct inaccuracies.
  • Deletion and Portability: The right to request the erasure of your data or its transfer to another service.
  • Objection and Withdrawal: The right to object to specific data processing or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on our Support page.

Note: Even if you request account closure, we are legally required to retain certain transaction and identity records to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we keep specific data for the period required by applicable law in the Philippines to ensure regulatory compliance and resolve potential legal disputes.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms. Parents or guardians who become aware of a minor's account may report it through our Support page.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with this policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of the page to stay informed of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact channels available on our Support page.